Return Policy

Shipping

What is the cost of shipping?

We charge Convenience Fee, which comprises –

(a) Packaging & Delivery Fee

₹200 for order value upto ₹5000/-

₹350 for order value above ₹50,000/-

How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for domestic and  From the time of order placed, it takes about 5-7 working days for domestic orders and 

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. through surface and air or cargo The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at anusha@tridentmedicables.com or call us on our Trident Medi Cables customer care number 9044499929 (Monday to Saturday, 10AM to 6PM) and we will try our best to resolve your issues.

My order has been shipped. can i track it?

For orders within India, once your order has been dispatched, you can track the order from My Order section.

You can track the status of your package 12-24 hours after your order is dispatched from our warehouse or vendor location

Returns, Refunds, Cancellations and Exchanges

What is the return policy on Trident Medi Cables ?

Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. 

If the product is eligible for return/ replacement,  Only products which are unused, undamaged, with all its labels and part number completely intact, in original packaging and eligible for return only can be returned/ replaced.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. Once pickup is done, your refund will be initiated from our end.

Can I cancel my order?

You can cancel your order within 24 hours of order through My Order section. You can also write to us at anusha@tridentmedicab;es or call us on 9044499929 (Monday to Saturday, 10AM to 6PM).

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made 

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner once we received material we will check item with our quality control department and make sure to refund certain amount of days based on type of client credit

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.

NOTE Disposable items,Single use ,Surgicals items cannot be returned